Can Field Service handle new iPhones? – Using Asset Properties

Sorry for cheeky title 😊 New iPhones are launched and the whole world is going gaga about them. In the other news and equally exciting, Field Service’s 2020 Release Wave 2 is arriving with new features every couple weeks. The latest feature is the introduction of Asset Properties in Field Service. I thought to give Continue reading Can Field Service handle new iPhones? – Using Asset Properties

4 TILs about Dynamics 365 Field Service – 2020 Release Wave 2

I was exploring Dynamics 365 Field Service over the weekend and it was very exciting to see all the new features – big and small updates – on both web and mobile. I also checked the mobile app after a couple months but between then and now, a lot of exciting things happened (clues: MS Continue reading 4 TILs about Dynamics 365 Field Service – 2020 Release Wave 2

Subgrids ➡ Dialogs on Work Order (feature review)

Can UX be quantified? I think one way to assess usability is to count the number of clicks required to complete a functional activity in the system. In the context of Dynamics 365 Field Service, for example, this could be creating a Work Order, scheduling, setting up a servicing schedule for assets etc. So then Continue reading Subgrids ➡ Dialogs on Work Order (feature review)

Hidden Gems of Dynamics 365 Field Service

I loved talking about “Hidden Gems” 💎 of Dynamics 365 Field Service in Field Service Bootcamp event. Following are the slides and video from the event. Hope you find this useful. If you have any follow-up question, comment or just want to say Hi, feel free to contact and I would love to chat 😊. Continue reading Hidden Gems of Dynamics 365 Field Service

How to calculate cost of Overtime?

All great things are discovered in the quest of answers or to solve problems, isn’t it? So when a client’s requirement asked for “overtime costing” against bookings, we found a hidden gem of Dynamics 365 Field Service – called Resource Pay Types – to do exactly that! This article is an account of Whats & Continue reading How to calculate cost of Overtime?

10-points review of new Field Service (Dynamics 365) app

The new Field Service 2020 app is out for a few months now. It is built over Power Apps platform, promotes reusability of configurations, has all those additional features from model-driven app etc. – reading about all these exciting features, I thought to do a quick rundown this week of top 10 eye-catching elements for Continue reading 10-points review of new Field Service (Dynamics 365) app

Making Field Service Smarter using AI Builder

Quality audit is part of a work management life cycle in most Field Service organizations. To ensure customers are satisfied, equipment is up and running, and there are no SLA breaches, a quality audit is conducted in all or statistically sampled work orders. This often means creating another booking, or a task, or creating a Continue reading Making Field Service Smarter using AI Builder

AI-100 and the impact of AI on enterprise software

Finally, done! I was working on this weekend project since last 6 months and while learning new tech, products and features is always fun, what was really educating for me is the extent of commoditisation of AI on Azure platform. There are many features such as real-time translation in dozens of language, finding celebrity, scene, retail brands Continue reading AI-100 and the impact of AI on enterprise software

Re-generate stale Agreement Work Orders

Auto-generating Work Orders and (optionally) Bookings for assets servicing, scheduled maintenance or any other recurring work order scenarios is a common requirement in any Field Service organisation. This is one of the core features of Dynamics 365 Field Service and is supported through ‘Agreements’. Generally, Agreements are created for a substantially long time (6 months, Continue reading Re-generate stale Agreement Work Orders