4 TILs about Dynamics 365 Field Service – 2020 Release Wave 2

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I was exploring Dynamics 365 Field Service over the weekend and it was very exciting to see all the new features – big and small updates – on both web and mobile. I also checked the mobile app after a couple months but between then and now, a lot of exciting things happened (clues: MS Ignite and stream of new videos on the official channel of Dynamics 365 Field Service) and of course, now Release Wave 2 roll-out is underway). Following are my notes from the review:

1. Time Entries

This was one of the major ask from the community and arguably the last must-have for migrating to the new Power Apps based Field Service app. The good news is the feature is out! Using the new app, users can review existing or auto-generated time entries and also manually create new time entries. The functionality is basic at the moment (won’t be surprised to see better UX in future) but serves the purpose very well. Here is my quick play with it:

Read more here.

2. Booking view enhancements

The first impression is lasting – therefore the bookings view is the most significant for resources to start their day. It is pretty awesome, therefore, to see updates on the Bookings view. The Agenda view has got:

  • Better dates navigation control
  • Agenda showing Work Order with details (incident type, address, service account)
  • Agenda also showing time left for the next job
  • Day view with overlapping Work Orders

3. Empty sub-grids with a ‘Create’ action

If sub-grids (think Work Order Products, Service Tasks, Products, or Services) are empty, in the first version of the app used to show empty boring whitespace only. Now a new action has been added to ‘Create +’ a new record. Small enhancement, but certainly looks visually good and helps in reducing clicks too.

4. Introducing brand-new Schedule Board

Last but not the least, the new Schedule Board is GA and only flick of a switch away. The new Schedule Board is fast, developed as PCF and is at feature-parity with the current Schedule Board. There will be further enhancements in future, which are not even supported in the current Schedule Board. This is how the new Schedule Board looks like (only features in the default Field Service app).

Read more here.

Thanks for reading!

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