How to send a Microsoft Teams notification from Dynamics 365
The story behind this article is a challenge faced by one of the customers to reduce ‘delay’ between ‘urgent’ issue (case) creation in the system and bookings of resource to address the issue. The cases were created in the system by the Customer Service team, who then send those cases to Warranty team based on the nature of the issue, equipment type etc. The Warranty team then review the case, create Work Order and book…