Azure Dynamics 365

Dynamics 365 Field Service and IoT – The Complete Guide

Whenever I talk to customers or within #Dynamics365 community, one of the most FAQs is about IoT (Internet of Things). Nothing garners as much interest as this one. Is IoT just a buzzword or a reality? How does it work with Field Service – or why in the first place IoT has anything to do with Field Service? Does it require any specialized skill set? I intend to cover all about IoT and Dynamics 365…

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Dynamics 365

Exploring and Setting up ‘Track Technician Location’ in 30 minutes

One of the *biggest* and *flashiest* highlights of the latest release wave (2021 Release Wave 1) is the ability for customers to (a) view arrival times, (b) see a live view of a technician on the way in a map, and (c) receive emails/SMS notifications. All of this further solidifies Dynamics 365 Field Service’s position as the market leader in this space and therefore, I couldn’t hide my excitement when I saw this feature arriving…

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Dynamics 365

Unpacking the new Self Scheduling Portal

There are good days and then there are very good days in the life of consultants. Probably arrival of Self-Service Scheduling Portal (albeit in preview) falls in the later such events. The reasons are many but top of all is the fact: this was among the top of most requested features in Dynamics 365 Field Service. I have seen with many implementations, once customers see, feel and touch the value that Dynamics 365 product in…

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