Dynamics 365

Setting up Work Order Types and Incident Types

The Work Order entity in Dynamics 365 Field Service has few fields which look trivial in the first glance but are critically important for system design and for enabling the intended experience for customers. Two such fields are Work Order Type and Incident Type. In one of the recent projects, we literally spent hours (read: days) on discussions to finalise the right values for these fields. That was a prompt for me to write an…

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