Dynamics 365

Exploring and Setting up ‘Track Technician Location’ in 30 minutes

One of the *biggest* and *flashiest* highlights of the latest release wave (2021 Release Wave 1) is the ability for customers to (a) view arrival times, (b) see a live view of a technician on the way in a map, and (c) receive emails/SMS notifications. All of this further solidifies Dynamics 365 Field Service’s position as the market leader in this space and therefore, I couldn’t hide my excitement when I saw this feature arriving…

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Dynamics 365

Quick Tip: How to enable maps on your Dynamics 365 environment?

You set up a brand new Dynamics 365 environment, create a Bookable Resource and are pumped up to see map and routing work on the mobile app, but then you see the following error on a map – sounds familiar? Map is disabled for this organization. This was a story of my life in the last couple of hours – so thought to document resolution steps to save time in future 😊. Step 1 Go…

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