Imagine going to work desk (aka kitchen top for me) in the morning and finding a new gadget, stationary item or something useful. Dynamics 365 is a little like that, recently — with a stream of enhancements and new features (big and small) are arriving subtly as part of Dynamics 365 product updates, Power Platform updates, and Dataverse enhancements. One recent one is ‘Check Access’. It must have been part of Release Wave documentation but…
Imagine a user experience in Dynamics 365 where: Drum rolls…. introducing “Customer Service workspace”. This is a new app (model-driven) which enables multi-tabs, multi-session experience. Have a look at annotated images below (this is all out of the box, no customisations/configurations 😊) Under the hood, it is just another app in the environment and there is nothing on the screen to set this multi-tab experience on the app. I thought to play a little trick…
Working on a new Dynamics 365 project or creating a new (model-driven) Power Apps for your customers? One of the first few things to do is to setup a new app. Particularly in the context of Dynamics 365, this “new app” approach makes a lot of sense as it enables a more personalised and tailored user experience for users while hiding all those features and screens which are not part of the project. Creating a…
A common scenario in most of the businesses is for employees to collect their receipts of the expenses made and then submit expenses along with receipts at the end of the month (or week/fortnight) for reimbursement. This creates a long queue (aka processing time and possible delay in processing) for HR/accounts team to review each receipt for approval. In this article, I have experimented with AI Builder to see if it can help in making…