Dynamics 365

Exploring and Setting up ‘Track Technician Location’ in 30 minutes

One of the *biggest* and *flashiest* highlights of the latest release wave (2021 Release Wave 1) is the ability for customers to (a) view arrival times, (b) see a live view of a technician on the way in a map, and (c) receive emails/SMS notifications. All of this further solidifies Dynamics 365 Field Service’s position as the market leader in this space and therefore, I couldn’t hide my excitement when I saw this feature arriving…

Continue reading

Dynamics 365

Unpacking the new Self Scheduling Portal

There are good days and then there are very good days in the life of consultants. Probably arrival of Self-Service Scheduling Portal (albeit in preview) falls in the later such events. The reasons are many but top of all is the fact: this was among the top of most requested features in Dynamics 365 Field Service. I have seen with many implementations, once customers see, feel and touch the value that Dynamics 365 product in…

Continue reading