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Technician Service Reports

By Ali | February 10, 2021 by Ali

Among the latest and greatest in Dynamics 365 Field Service is the introduction of Service Reports. It is very common for service technicians to send a report on maintenance work, installations etc., once the work is completed, with detailed items of products/services, comments, next service date etc. All this information is part of Dynamics 365 Field Service but can it be featured as a PDF on a mobile app which can be verified on the…

Dynamics 365

Smart Reports and Analytics in Dynamics 365 Field Service

By Ali | November 30, 2020 by Ali

Dynamics 365 Field Service is a data-rich system. Imagine just a scenario of a resource picking up a scheduled job in the mobile app, changing the status from Scheduled to Traveling and then from Traveling to In Progress – this leads to system capturing the following data and resulting analytics: These analytics are often very useful for field service organisations because data is coming from the ground (high quality data) and it can relate to…