Dynamics 365

Setting up Resource Skills and Certifications

For any field service organisation, one of the key goals of entire field service operations is to keep customer assets (devices, equipment and machines) up and running. And how would you ensure that? By booking resources who are skilled and have the necessary certifications for that type of work. In some industries, it is also a compliance/legal requirement to only assign resources with verifiable skills and certifications. Dynamics 365 Field Service supports this functionality out…

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