Dynamics 365

The new Work Hours calendar – review of 2021 Release Wave 1 Enhancements

The heart of every field service-related business (sales, service or operations) is ‘scheduling’. If you do it well, customers are happy, assets are up and working, and faults are happening less frequently (descending rate of failures) and getting fixed quickly. In this backdrop, anything related to ‘scheduling’ is of paramount importance to keep the entire machinery running well. One key area in this context is rostering (work hours and calendars) of resources. This needs to…

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