Dynamics 365

Multi-session, multi-tab user experience in Dynamics 365

Imagine a user experience in Dynamics 365 where: Drum rolls…. introducing “Customer Service workspace”. This is a new app (model-driven) which enables multi-tabs, multi-session experience. Have a look at annotated images below (this is all out of the box, no customisations/configurations 😊) Under the hood, it is just another app in the environment and there is nothing on the screen to set this multi-tab experience on the app. I thought to play a little trick…

Continue reading

Dynamics 365

Subgrids ➡ Dialogs on Work Order

Can UX be quantified? I think one way to assess usability is to count the number of clicks required to complete a functional activity in the system. In the context of Dynamics 365 Field Service, for example, this could be creating a Work Order, scheduling, setting up a servicing schedule for assets etc. So then the question is – how good is the usability index (if we shall call it) of these Dynamics 365 Field…

Continue reading