Exploring and Setting up ‘Track Technician Location’ in 30 minutes

Part of a series on review of all the new and amazing “2021 Release Wave 1” features One of the *biggest* and *flashiest* highlights of the latest release wave (2021 Release Wave 1) is the ability for customers to (a) view arrival times, (b) see a live view of a technician on the way in Continue reading Exploring and Setting up ‘Track Technician Location’ in 30 minutes

Quickly Create New ‘Incident Types’

Part of a series on review of all the new and amazing “2021 Release Wave 1” features “What is the single most-effective productivity hack that exists in the world today?” Somebody responded, “Copy-Paste” to the question above – and at least, to me that makes a lot of sense. Copy-paste does have a literal meaning Continue reading Quickly Create New ‘Incident Types’

Quick Tip: How to enable maps on your Dynamics 365 environment?

Part of a series on review of all the new and amazing “2021 Release Wave 1” features You set up a brand new Dynamics 365 environment, create a Bookable Resource and are pumped up to see map and routing work on the mobile app, but then you see the following error on a map – Continue reading Quick Tip: How to enable maps on your Dynamics 365 environment?

Unpacking the new Self Scheduling Portal (preview) feature

Part of a series on review of all the new and amazing “2021 Release Wave 1” features There are good days and then there are very good days in the life of consultants. Probably arrival of Self-Service Scheduling Portal (albeit in preview) falls in the later such events. The reasons are many but top of Continue reading Unpacking the new Self Scheduling Portal (preview) feature

How to create a follow-up Work Order?

This is a quick “How-To” article on an oft-used scenario in field service organisations: how to create a follow-up work order for future work? The ‘Why’ This may happen for several reasons, such as: Technician does a quick workaround fix today and is wanting to book a future work for parts replacement,  field service staff installs Continue reading How to create a follow-up Work Order?

Essential Azure for Dynamics 365 Professionals

Since it is becoming more common that the solutions built on Dynamics 365 are hybrid (multiple first-party apps, use Power Apps app, PCF etc) and integration is becoming cheaper and easier (thanks to 100s of connectors), I talked about โ€œEssential Azure for Dynamics 365 professionalsโ€ in Power Platform 24 event last week. We looked at Continue reading Essential Azure for Dynamics 365 Professionals