Setting up Priorities for Work Orders

Can there be any scheduling without priorities? Work Orders in Dynamics 365 Field Service can be optionally marked with priorities and this information shows up in Schedule Board to assist planners/dispatchers in managing bookings. This post is about how-to setup Work Order Priorities and then prioritise work order. The Setup Go to Field Service -> Continue reading Setting up Priorities for Work Orders

How Purchasing works in Dynamics Field Service – A Quick Primer

One of the FAQs on Dynamics 365 Field Service is about Purchasing capabilities – how does it work, what is supported and what are extension options. This article intends to cover the whats, the whys and the hows. All of the screens and data mentioned in the article refers to out of the box vanilla Continue reading How Purchasing works in Dynamics Field Service – A Quick Primer

How to configure the frequency of Booking Timestamps

One of the latest features announced for Release Wave 1 2020 in Dynamics 365 Field Service is the ability to ‘configure’ when the system should be generating Booking Timestamps. What is it and why does this matter?Booking timestamps is an entity which gets auto-populated to record updates on the status of booking/work orders. It records Continue reading How to configure the frequency of Booking Timestamps

Developing heart risk calculator using AI Builder

The idea of this article is to experiment with AI Builder to develop an app for self-assessment of heart-related diseases. An AI-powered based app could tap into historical data and identify patterns, and then use them to assess the user’s entered data to predict if there is a risk of heart diseases or not. The Continue reading Developing heart risk calculator using AI Builder

Building Crowd Counting Model using AI Builder

Counting the number of people in a photo or video feed is one of the interesting problems in the world of AI, and for a good reason because “number of people/given area” is a useful metric for number of practice purposes. For example: Retail: Knowing foot traffic in a specific store area or floor indicates Continue reading Building Crowd Counting Model using AI Builder

Identify key words in Power Platform 2020 Release 1 plan using AI Builder

This is a part-fun and part-experimenting AI Builder article. Microsoft released 2020 Release Wave 1 Plan for Power Platform back in January. It is full of exciting stuff; all the new features, enhancements and updates planned circa April this year — and it is long read; 149 pages to be exact. Now, what if we Continue reading Identify key words in Power Platform 2020 Release 1 plan using AI Builder

Automatically process Uber Receipts for expense approvals using AI Builder

A common scenario in most of the businesses is for employees to collect their receipts of the expenses made and then submit expenses along with receipts at the end of the month (or week/fortnight) for reimbursement. This creates a long queue (aka processing time and possible delay in processing) for HR/accounts team to review each Continue reading Automatically process Uber Receipts for expense approvals using AI Builder

How to send a Microsoft Teams notification from Dynamics 365

The story behind this article is a challenge faced by one of the customers to reduce ‘delay’ between ‘urgent’ issue (case) creation in the system and bookings of resource to address the issue. The cases were created in the system by the Customer Service team, who then send those cases to Warranty team based on Continue reading How to send a Microsoft Teams notification from Dynamics 365