‘Your organisation has not set…’ Field Service Mobility error – how to resolve?

Are users reporting above error on Dynamics 365 Field Service mobile app? This is arguably the most reported issue on the Field Service mobile app and the fact is this error is pretty generic so it could be happening due to a bunch of reasons, but following should give some pointers to the cause: Check Continue reading ‘Your organisation has not set…’ Field Service Mobility error – how to resolve?

Hourly rates of resources and Booking cost

One of the FAQs on Dynamics 365 Field Service capabilities is about hourly rates of resources and how does that reflect the costing of work orders. This quick article will show a demo of how Dynamics 365 Field Service maintains and use hourly rates in work order bookings. Step 1 Let’s begin with setting up Continue reading Hourly rates of resources and Booking cost

Setting up Work Order Types and Incident Types

The Work Order entity in Dynamics 365 Field Service has few fields which look trivial in the first glance but are critically important for system design and for enabling the intended experience for customers. Two such fields are Work Order Type and Incident Type. In one of the recent projects, we literally spent hours (read: Continue reading Setting up Work Order Types and Incident Types

Setting up Resource Skills and Certifications

For any field service organisation, one of the key goals of entire field service operations is to keep customer assets (devices, equipment and machines) up and running. And how would you ensure that? By booking resources who are skilled and have the necessary certifications for that type of work. In some industries, it is also Continue reading Setting up Resource Skills and Certifications

Setting up Priorities for Work Orders

Can there be any scheduling without priorities? Work Orders in Dynamics 365 Field Service can be optionally marked with priorities and this information shows up in Schedule Board to assist planners/dispatchers in managing bookings. This post is about how-to setup Work Order Priorities and then prioritise work order. The Setup Go to Field Service -> Continue reading Setting up Priorities for Work Orders

How Purchasing works in Dynamics Field Service – A Quick Primer

One of the FAQs on Dynamics 365 Field Service is about Purchasing capabilities – how does it work, what is supported and what are extension options. This article intends to cover the whats, the whys and the hows. All of the screens and data mentioned in the article refers to out of the box vanilla Continue reading How Purchasing works in Dynamics Field Service – A Quick Primer

How to configure the frequency of Booking Timestamps

One of the latest features announced for Release Wave 1 2020 in Dynamics 365 Field Service is the ability to ‘configure’ when the system should be generating Booking Timestamps. What is it and why does this matter?Booking timestamps is an entity which gets auto-populated to record updates on the status of booking/work orders. It records Continue reading How to configure the frequency of Booking Timestamps

Developing heart risk calculator using AI Builder

The idea of this article is to experiment with AI Builder to develop an app for self-assessment of heart-related diseases. An AI-powered based app could tap into historical data and identify patterns, and then use them to assess the user’s entered data to predict if there is a risk of heart diseases or not. The Continue reading Developing heart risk calculator using AI Builder