Multi-session, multi-tab user experience in Dynamics 365

Imagine a user experience in Dynamics 365 where: you could open tabs within same browser tab and then easily navigate without losing context, keep a few most frequently used entities, dashboards etc. pinned as tabs, open multiple tabs for a session eg. to process a case, open account profile, contact profile, and knowledge base if Continue reading Multi-session, multi-tab user experience in Dynamics 365

Subgrids ➑ Dialogs on Work Order

Can UX be quantified? I think one way to assess usability is to count the number of clicks required to complete a functional activity in the system. In the context of Dynamics 365 Field Service, for example, this could be creating a Work Order, scheduling, setting up a servicing schedule for assets etc. So then Continue reading Subgrids ➑ Dialogs on Work Order